Amazon sometimes loses or damages inventory in fulfillment centers. When this happens, you're entitled to reimbursement. Our Reimbursement Calculator helps you calculate how much you should receive.

When Does Amazon Reimburse?

Amazon reimburses for:

• Lost inventory: Items that go missing in fulfillment centers
• Damaged inventory: Items damaged by Amazon during handling
• Customer returns not returned: Returns that never make it back

How Much Will Amazon Reimburse?

Amazon reimburses the selling price minus fees:

Reimbursement = Selling Price - Referral Fee - FBA Fee

You receive the net amount you would have received from a sale.

Real-World Example

Let's say Amazon loses 5 units of your product:

• Selling price: $29.99
• Category: Home & Kitchen (15% referral)
• FBA fee: $3.22

Per unit reimbursement:

• Selling price: $29.99
• Referral fee (15%): -$4.50
• FBA fee: -$3.22
• Reimbursement: $22.27 per unit

Total for 5 units: $111.35

How to File Reimbursement Claims

1. Go to Seller Central
2. Navigate to Fulfillment by Amazon → Reimbursements
3. File a claim for lost or damaged inventory
4. Provide evidence and documentation
5. Wait for Amazon's response (typically 30-45 days)

Tips for Successful Claims

• Keep detailed records: Track all inventory shipments
• File promptly: Don't wait too long to file claims
• Provide evidence: Include documentation and screenshots
• Follow up: Check status regularly
• Appeal denials: Don't give up if initially denied

Common Reimbursement Scenarios

• Inventory received but not available: Items received but never show as available
• Damaged during fulfillment: Items damaged by Amazon
• Customer returns not returned: Returns that never arrive back
• Lost in transit: Items lost during shipping to customers